Elements and Performance Criteria
- Work to achieve identified outcomes
- desired outcomes are achieved
- objectives are met
- agreed timeframes are met
- compliance with relevant guidelines and procedures
- contingencies are managed
- duty of care responsibilities are met
- ethical practice
- the work of the organisation is promoted
- Where appropriate to work role, incorporate understanding of relevant legislation and awards into workplace practices and decisions
- Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision
- Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance
- Establish and maintain appropriate work relationships
- Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry
- Demonstrate consideration of the full range of individual and cultural differences in workplace relations
- Deal with any issues related to well being of work colleagues promptly and in accordance with organisation procedures
- Handle potential and actual conflicts in the workplace to minimise disruption
- Facilitate operation of the workgroup
- Actively participate in all team processes to ensure team objectives are met
- Ensure individual responsibilities within team are achieved to identified standards and timeframes
- Appropriately inform individuals for whom you are responsible of workplace performance standards
- Develop and use range of own skills and knowledge as required to enhance team performance
- Apply appropriate effort to maximise effective communication and to ensure resolution of issues within the team and conflict
- Review and develop own performance